Reporting Problems on this Web Site
Before reporting problems with the site, can users please ensure that they are using the latest versions of their Internet software
Pages on this site have been tested using the Internet Explorer 7, Firefox 3.0x and Opera 8.6x browsers.
If you still encounter problems or errors on this Web site, please report them using email, stating:
- what gave rise to the problem - ideally paste the URL of the page from your browser
- the details of the problem or error
- which Web browser you are using, and
- any error message displayed by your Web browser
Problems accessing or using the Members’ Area
Logging in
Please read the Frequently Asked Questions(FAQ) before you contact SoG MembersAdmin. If you have a problem after following the guidance given here please email MembersAdmin. You must include in the body of the message your Membership Number (from the front of your Membership card or the Genealogists’ Magazine label, your Full Name and if possible your membership card barcode number. It may take some time to resolve any issues. A reply will be sent from postmaster@sog.org.uk.
Using the Databases and/or content
Again use the FAQ at the page linked above. If there is still an issue please email the Content Manager
Content of other pages on the SoG Website
However, if you find what you think is an error of fact on pages derived from the Society's printed publications, it is best to mail the Society's Genealogist directly.
Please do not contact the webmaster for information or other issues. The Web site manager is unable to:
- deal with queries relating to membership
- resolve issues to do with members accessing the Origins Network web site
- deal with general enquiries relating to the Society
- look up information in the Society's library
- assist with genealogical queries
The relevant e-mail addresses for queries to the Society will be found on the Contacting the Society page and use the help feature on the The Origins Network for access and data problems